Refund Policy

RETURNS

We have a 30-day return policy, which means that you have 30 days from date of receipt to request a return. Not all items are eligible for return, so please carefully read which items are NON-returnable below before you contact us. 

NON-RETURNABLE/ NON-REFUNDABLE ITEMS

  • Customized Items. A customized item is any item that you made changes to, such as adding personalization to a print or having us change anything on the print, making it a customized and unique item.
  • Gift Cards
  • Digital Downloads
  • Items that arrive late due to carrier delays - we obviously can not control what happens once we hand a package off to the carrier. We ask that you please be patient and give it a bit more time. You can also call the USPS and inquire about the status of your package.
  • Buyers Remorse - meaning that you purchased the product then decided that you didn't want it upon arrival.
  • Items that are returned to us marked as "Return to Sender". We will contact you to make arrangements to resend it to you at YOUR expense.

ORDER CANCELLATIONS

We accept order cancellations within one hour of purchase. After this time, your order will have already begun it's journey through our order/creation/shipping process. There are no exceptions to this rule. Please email us at bellemondeads@gmail.com in order to request a cancellation within the first hour after purchase.

EXCHANGES

We do not accept exchanges. 

All of our items are Hand-Crafted by our professional staff based on your choices when you place your order, making each item truly unique. We do not accept exchanges because of this. Please read all item descriptions and carefully make your choices based on the information that we provide to you. If you have any questions, please contact us prior to ordering.

REFUNDS

You must contact us first at bellemondeads@gmail.com before returning any item, as not all items are refundable as mentioned above. Original shipping is non-refundable. Return shipping is the responsibility of the customer, unless an item is significantly different than what we represent it to be, or if we made an error with regards to your order. We stand behind our products 100% and if we made some sort of error with your order, we will make it right, Guaranteed!